Contacting support
This page explains how to open the user guide and contact support from the app, and what information to include when you contact us.
Before you begin
- Check Troubleshooting and the FAQ first to see whether your issue is already covered.
Contact address
You can reach us at info@forest-book.jp.
Opening support from the Help section
The home screen and the settings screen both have a Help section with User guide and Contact support buttons.
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Open the app's home screen or settings screen.
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In the Help section, press Contact support.
The in-app contact form opens.
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Check Reply-to email. It starts with your store's email address. Change it if you want the reply sent somewhere else.
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Choose a Topic (Bug, How to use, Feature request, or Other).
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In Message, write the information to include. Your store's domain and the time you send the message are included automatically, so you don't need to write them.
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Press Send.
When you see Message sent, your message has been sent. A confirmation email is sent to the address you entered. It doesn't include a copy of your message. We'll reply to the same address.
If your message can't be sent, follow the message shown on screen: try again shortly, or email us at info@forest-book.jp.
Pressing User guide opens this guide. On both the home and settings screens, the link opens the guide in the language saved under Display and notification language on the settings screen. The welcome email also includes links to the user guide and to contact support.
If you can't find the Help section, email us directly at the address above.
Information to include
Please include the following when you contact us. It helps us find the cause faster.
| Item | Example |
|---|---|
| Store domain | example.myshopify.com |
| Screen where the problem happened | Product diagnosis, AI suggestion screen, product list, etc. |
| What you did | Pressed Optimize with AI, pressed the apply button, etc. |
| When it happened | September 28, 2026, 14:05 (Japan time, JST) |
| Message shown | The error message exactly as it appeared |
| Error ID | If the error shows Error ID: xxxx, the letters and numbers after it |
No error ID is shown when creating an AI suggestion fails or when saving settings fails. In those cases, include the message shown and the time. To find the error ID, see Troubleshooting.
Information not to send
Please don't include passwords, payment details, or your customers' (buyers') personal information. If you attach screenshots, make sure none of this is visible. This app doesn't handle customers' personal information.